24/7 CHECK-IN
DOC_002 · HELPv. 2026.01

FAQ.

Frequently asked questions — from booking to check-in and everything in between. Can't find an answer? Drop us a line.

QUICK INFO
Check-in
15:00
Check-out
12:00
Address
Lasteaia 7, Kuressaare 93819
01/booking

Booking

03 questions
Click Book a stay, pick your dates and fill in the form — you can pay right away. Within five minutes we send your room number and a personal code by email and SMS that opens the main door and your room door until check-out.
Email hello@hotelnospa.ee with your group size and dates — we'll send a personal offer.
02/check-in

Check-in

04 questions
Within 5 minutes of booking we send your room number and a personal code in the format 1234# to your phone and email. Each code is unique to the booking. If you book far in advance, the code is sent at the latest on the morning of check-in.
Check-in is from 15:00, check-out by 12:00 — your room code expires automatically at that time.
Check-in starts at 15:00 when the code we emailed becomes active. There's no separate paperwork. For third-party bookings, look for the code in the platform's messages.
Yes, when possible. Please let us know as early as possible.
03/check-out

Check-out

02 questions
By 12:00 at the latest. When leaving, hang the Check Out door tag on your room door.
When possible, until 14:00 with a 16€ surcharge. Please let us know as early as possible.
04/extras

Extra services

04 questions
The hotel has a shared kitchen for making coffee/tea and breakfast. In partnership with Arensburg Boutique Hotel & Spa you can enjoy breakfast there at a special rate — add it to your booking.
We have a limited number of baby cots — let us know early. Cost 10€. Add to your booking.
An extra bed costs 20€.
Of course! One-time fee 15€ regardless of the number of nights. Add to your booking.
05/other

Other

05 questions
The hotel has 19 rooms — 12 double rooms and 7 family rooms. Without extra beds, it sleeps 52 guests.
All rooms have 55-inch SmartTVs with the YouTube and Netflix apps.
Turn from Lossi street onto Anton Lutsu street to find the hotel parking lot — free for our guests.
Hotelnospa · password nospahotel
Yoga classes for kids and adults (extra fee, booking required). Free for everyone: interactive kids play area, lounge with TV and sofas, shared kitchen, laundry area and the soundproof Silen work booth.
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